EXCHANGE/CANCELLATION AND REFUND POLICY

  • In case of cancellation/refund when purchasing an online tour or booking a car, the customer will be refunded by (refund from bank to bank) no cash refund will be made.
  • Newspaper case Cancel 14 days in advance Book a tour or book a car and get a free refund.
  • Newspaper case Cancel 7 days in advance Booking a tour or booking a car will be refunded 50% the amount paid.
  • Cancellations close to the date will not be canceled or refunded.
  1. By making a reservation, registering a seat or booking and renting a vehicle through the BNTRAVEL Website, you accept and agree to the terms and conditions of the relevant Suppliers, including the relevant policies to cancellations and/or no-shows, or to specific requests you may make to the Supplier. BNTRAVEL is not responsible for any breach of these terms and conditions agreed between the Supplier and the User, or based on the User's specific requirements, so please read these terms and conditions. terms and conditions of the Suppliers carefully.
  2. In connection with the cancellation of a User's booking which has already been completed, BNTRAVEL may retain or take a portion of the amount paid to reimburse the costs incurred in connection with the cancellation.

PAYMENT POLICY

  • Pay at the office: The sales staff will confirm with the customer the total amount to be paid. Customers come to the counter at the BNTRAVEL company office, meet the sales staff to complete payment procedures and receive tickets or receive invoices.
  • Paying through bank (only accept payment via account BAO NAM TRADING AND SERVICES DEVELOPMENT COMPANY LIMITED): The sales staff will confirm with the customer the total amount to be paid. Customers pay by transfer to BNTRAVEL via MB BANK bank account. Staff Business processes payment procedures and issues tickets to customers via email
    • BAO NAM TRADING AND SERVICES DEVELOPMENT COMPANY LIMITED:
      1. MB BANK – STK: 880313719240 – BAO NAM CO LTD – VND

 

  • Online payment: on BNTRAVEL website. We record the order and transfer it to the relevant department to process the request and receive direct payment and bank transfer. The website has absolutely no automatic online payment feature, only introducing products and services.
  • In case of cancellation/refund when purchasing an online tour, the customer will be refunded by (refund from bank to bank) no cash refund will be made.
  • To ensure compliance with regulations in payment procedures. Please only pay via company account number BAO NAM TRADING AND SERVICES DEVELOPMENT COMPANY LIMITED. Do not pay through any personal account.